Bestborn Business Solutions, creators of the industry’s fastest growing accounting solution, has announced an innovative addition to its helpdesk by launching its Knowledge Base, a resource system for users. The Knowledge Base streamlines the learning and training processes, making it easier for Loan Vision customers to fully experience the system’s power and instantly access Bestborn’s exclusive support capabilities, according to the company press release.
“Providing access to a learning platform within the helpdesk allows our customers to fully leverage education and training tools,” Bestborn President Martin Kerr said in the release. “Whether users have forgotten a step in a specific function or need to fully learn a basic task, our library of resources empowers them to quickly seek out a tutorial, gain the knowledge they need to be effective, and return to their work.”
Bestborn’s recent investment in ClickLearn technology, the industry-leading training and e-learning software, provides a solid foundation for the Knowledge Base. Training materials composed in ClickLearn are seamlessly integrated into the helpdesk, creating instructions in multiple formats, from interactive videos to PDF documents, that enables users to self-educate as needed.
“We’ve responded to the significant growth by designing a learning center that is modern and continuously updated,” Bestborn Business Development Manager Carl Wooloff said. “With these innovations, we anticipate greater efficiency in training and broader user knowledge of the system as the result of utilizing these new tools.”